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This is the Zest Naturel Pte Ltd Personal Data Protection Policy (“Personal Data Protection Policy”). The purpose of this document is to inform you of how Zest Naturel Pte Ltd manages, collects, uses and discloses your Personal Data, which is subject to the Singapore Personal Data Protection Act (No. 26 of 2012) (“the Act”).
When you submit information to us, or sign up as a customer on our website to purchase, view or otherwise surf any of the products or services offered by us (the “Products and Services”), you agree and consent to Zest Naturel Pte Ltd collecting, using, disclosing and sharing your Personal Data, and disclosing such Personal Data to the Companies' authorised service providers and relevant third parties in the manner set forth in this Personal Data Protection Policy.
This Personal Data Protection Policy supplements but does not supersede nor replace any other consents you may have previously provided to Zest Naturel Pte Ltd in respect of your Personal Data.
Zest Naturel Pte Ltd may update this Personal Data Protection Policy to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of the Personal Data Protection Policy as updated from time to time on our website www.zestnaturel.com
In this Personal Data Protection Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.
Examples of such Personal Data you may provide to us include your name, NRIC, passport or other identification number, telephone numbers, mailing address, email address, network data and any other information relating to any individuals which you have provided us in any forms you may have submitted to us, or via other forms of interaction with you.
Collection of Personal Data
Zest Naturel Pte Ltd collects Personal Data, either directly from you or from your authorised representatives (i.e. persons whom you have authorised, persons who have been validly identified as being you or your authorised representative pursuant to our then-current security procedures), from third parties, or from publicly available sources or through our website in the following ways:
When you browse our website, you generally do so anonymously but please see below on cookies.
If you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.
You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the Products and Services you have requested.
Purposes for the Collection, Use and Disclosure of Personal Data
Zest Naturel Pte Ltd collects, may use and disclose your Personal Data for the following purposes:
Where permitted under the Act:
a. Zest Naturel Pte Ltd may also collect, use and disclose your Personal Data for the following “Additional Purposes”:
i. analytics and tracking,
ii. conducting market research and surveys to enable us to understand and determine customer location, preferences and demographics to develop special offers and marketing programmes in relation to Zest Naturel Pte Ltd's Products and Services, and to improve our service delivery and your customer experience at our touch points;
iii. providing additional Products and Services and benefits to you, including promotions, loyalty and reward programmes from Zest Naturel Pte Ltd;
iv. matching Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision, marketing or offering of Products and Services by Zest Naturel Pte Ltd;
v. leads generation and management for marketing Zest Naturel Pte Ltd's Products and Services;
vi. administering contests, competitions and marketing campaigns, and personalising your experience at Zest Naturel Pte Ltd’s touchpoints;
vii. communicating to you advertisements involving details of our Products and Services, special offers and rewards, either to our customers generally, or which we have identified may be of interest to you (including but not limited to upselling, cross selling and online marketing);
viii. organising promotional events and corporate social responsibility projects; and
ix. purposes which are reasonably related to the aforesaid.
In addition, where permitted under the Act and subject to the provisions of any applicable law, your Personal Data may be disclosed, for Zest Naturel Pte Ltd Additional Purposes, to the vendors or other third party service providers in connection with promotions and services offered by Zest Naturel Pte Ltd.
iii. leads generation and management for marketing the products and services offered by our preferred partners;
iv. administering contests, competitions and marketing campaigns in connection with the products and services offered by our preferred partners;
v. communicating to you advertisements involving details of the products, services, special offers and rewards offered by our preferred partners, either to our customers generally, (including but not limited to upselling, cross selling and online marketing); and
vi. purposes which are reasonably related to the aforesaid.
If you have provided your Singapore telephone numbers, Zest Naturel Pte Ltd may contact you using such Singapore telephone numbers (including via voice calls, sms, fax or other means) with information about our Products and Services or those products and services offered by our preferred partners (including discounts, flash sales and special offers).
In relation to particular Products and Services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your Personal Data. If so, we will collect, use and disclose your Personal Data for these additional purposes as well, unless we have specifically notified you otherwise.
When you shop on Zest Naturel Pte Ltd’s website, we may send you promotional/marketing material via mail along with your order package.
Should you wish to withdraw your consent for us to send you sales, marketing or promotional information via a specific mode, please inform us as follows:
Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to thirty (30) days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time.
Please note that even if you withdraw your consent for the receipt of marketing or promotional materials through a specific mode, we may still contact you for other purposes in relation to the Products and Services that you hold or have subscribed to with Zest Naturel Pte Ltd.
Disclosure of Personal Data
Zest Naturel Pte Ltd will take reasonable steps to protect your Personal Data against unauthorised disclosure. Subject to the provisions of any applicable law, your Personal Data may be disclosed, for the purposes listed above (where applicable), to the following:
Most internet browsers provide you the option of turning off the processing of cookies (please see the “help” section of your browser), but this may result in the loss of functionality, restrict your use of the website and/or delay or affect the way in which it operates.
Advertisements on the Zest Naturel Pte Ltd website may be provided by third party advertisers and their agencies. These may generate cookies to track how many people have seen a particular advertisement (or use the services of third parties to do this), and to track how many people have seen it more than once. Zest Naturel Pte Ltd does not control these third parties and their cookie policies and if you have questions about their cookie policies, please contact Zest Naturel Pte Ltd and we will try our best to assist by providing you information about these third party advertising agencies.
Zest Naturel Pte Ltd is not responsible for the Personal Data policies (including Personal Data protection and cookies), content or security of any third party websites linked to the Zest Naturel Pte Ltd website.
Zest Naturel Pte Ltd uses features of Google Analytics.
As part of the above, Zest Naturel Pte Ltd may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting.
Zest Naturel Pte Ltd also uses Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show Zest Naturel Pte Ltd ads on sites across the Internet. Zest Naturel Pte Ltd and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to Zest Naturel Pte Ltd, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to Zest Naturel Pte Ltd.
When you log on to www.zestnaturel.com, Zest Naturel Pte Ltd with the help of Google Analytics may use your browsing behaviour to connect it with any other data that has previously been provided by you, in accordance with this Personal Data Protection Policy.
This Personal Data Protection Policy and your use of this website shall be governed in all respects by the laws of Singapore.