We are Singapore based, and all prices shown are in Singapore dollars (SGD).
How do I order?
Select items and add to cart
Click on “check-out” once you are done with your shopping
Once an order is placed, you will receive an order confirmation via email.
If you do not receive one within 24 hours, please email info@zestnaturel.com or call +65 6814 8836.
I am not located in Singapore. How do I order?
For international orders, please email us at Info@zestnaturel.com.
Do I need to create an account?
Creating an account lets you track your order history for fast and easy checkouts. Members need to have an account. You can create an account before browsing or upon check out.
How do I become a member?
You will be enrolled as a member after your first purchase, and you'll receive an email confirming your membership.
How much discount do members get?
Members receive exclusive offers every month on our selection of products.
Payment
What are the available payment modes?
You can pay with Visa, Master, Amex, Paypal, internet bank transfer or cash on delivery. Selection of payment method is done at the point of check out.
How do I make payment using Visa, Master, or Amex?
At checkout, select the PayPal payment option
You will be brought to PayPal's payment page: Click “Check Out as a guest” at bottom of screen
Key in credit card details as usual
How do I make payment using PayPal?
You need to have an existing PayPal account. If you do not have a PayPal account, you can create one on the spot:
At checkout, select the PayPal payment option
You will be brought to PayPal's payment page: Click “Check Out as a guest” at bottom of screen
Scroll down to “Create a PayPal account” section, and click “Yes, I would like to create a PayPal account.”
How do I make payment using Internet bank transfer?
At checkout, select “Internet Bank Transfer” option to complete the check-out process. Thereafter, please make payment to Zest Naturel’s account with the following details:
DBS Bank Ltd
Institution Code: 7171
Branch Sort Code: 054
Account name: Zest Naturel Pte Ltd
Account number: 054-905230-2
Once transfer is completed, please send an email to info@zestnaturel.com with your name, transaction reference (or a screen shot) and order number. Order will be processed when payment is received.
How do I make payment using Cash on Delivery?
At checkout, select the Cash on Delivery (COD) option.
We will get in touch with you upon order, and we appreciate your assistance to prepare the exact amount for payment at delivery.
Delivery
How soon will I receive my order?
We deliver from Monday to Saturday (11am to 8pm). Orders received before 5pm are typically delivered within the next 1–2 working days.
Excluding public holidays, orders received before 5pm on:
Monday to Thursday -> delivery within next 2 working days of the week
Friday -> delivery will be either Saturday or Monday.
Saturday or Sunday -> delivery will be either Monday or Tuesday.
Please note that orders received after 5pm, are considered as received on the next working day.
How will the delivery be made?
We have an in-house delivery team, and pride ourselves on being punctual
Do you provide free delivery?
Yes, free delivery for orders of $80 and above.
When do you charge for delivery?
For orders below $80, a $8 delivery charge is applicable.
Other
What happens if an incorrect or damaged item is delivered to me?
If the product delivered is incorrect or damaged, please inform us at info@zestnaturel.com, within 2 working days from delivery date.
Do provide the following details.
Photo of the incorrect / damaged product
Name and invoice number
We will do an exchange and deliver to your location. If the item is no longer available, a store credit will be given to you.
Disclaimer
Zest Naturel shall make every effort to ensure that the prices, details and sizes of products detailed are correct but we reserve the right to vary the price and other details of products without prior notice.
Zest Naturel reserves the right to provide the nearest size of product at the nearest price. Product images are for illustration purposes.
